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PRIVACY POLICY

Effective Date: September 19, 2026
Last Updated: September 19, 2026

 

1. Who We Are

Keep Hope Alive, Inc. is a nonprofit Christian ministry that provides ministry services, prayer support, Bible studies, worship opportunities, membership activities, community engagement, bookings, and related programs.

In this Privacy Policy, “Keep Hope Alive,” “we,” “us,” and “our” refer to Keep Hope Alive, Inc.

Contact Information

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This Privacy Policy explains how we may collect, use, disclose, retain, and protect personal information when you:

  • Visit or interact with our website;

  • Submit a contact form, prayer request, registration, or ministry request;

  • Participate in membership or member-only areas, including Wix Spaces;

  • Register for Bible studies, worship services, meetings, or events;

  • Schedule an appointment or booking;

  • Coordinate or make a donation;

  • Subscribe to ministry communications;

  • Communicate with us by email, telephone, video conference, or text message; or

  • Otherwise interact with Keep Hope Alive.

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2. Personal Information We May Collect

The information we collect depends on how you interact with us.

A. Information You Provide Directly

We may collect information such as:

  • Name;

  • Email address;

  • Telephone or mobile number;

  • Mailing address, when provided;

  • Membership or participation information;

  • Account or profile information;

  • Event registration and attendance information;

  • Booking, appointment, or scheduling details;

  • Ministry-service requests;

  • Prayer requests and information voluntarily included in those requests;

  • Communication preferences;

  • Messages, questions, comments, testimonials, or other correspondence;

  • Donation-related information; and

  • Any other information you voluntarily provide.

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Please use care when submitting sensitive information through contact forms, email, text messages, prayer requests, or public areas of our website. Do not provide Social Security numbers, financial account credentials, passwords, medical records, or other highly sensitive information unless specifically requested through an appropriate and secure process.

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B. Donation and Payment Information

When donations or payments are processed through a third-party payment processor, that provider may collect payment-card, bank-account, billing, and transaction information according to its own privacy policy and security practices.

Keep Hope Alive may receive limited information concerning a transaction, such as:

  • Donor name;

  • Contact information;

  • Donation amount;

  • Transaction date;

  • Donation designation;

  • Transaction status; and

  • Information needed for acknowledgments, receipts, accounting, or legal compliance.

We generally do not intend to store complete payment-card numbers or bank-account credentials on our own systems.

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C. Information Collected Automatically

When you visit our website or use related online services, our website platform and service providers may automatically collect certain technical information, including:

  • Internet Protocol address;

  • Browser type;

  • Device type;

  • Operating system;

  • Approximate location derived from an IP address;

  • Website pages visited;

  • Referring website or link;

  • Access dates and times;

  • Cookie identifiers;

  • Session and interaction information; and

  • Information used to maintain website security and performance.

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D. Cookies and Similar Technologies

Our website is hosted through Wix, which may use cookies, pixels, local storage, and similar technologies to:

  • Operate essential website functions;

  • Remember user preferences;

  • Maintain account sessions;

  • Support security and fraud prevention;

  • Understand website usage and performance;

  • Provide embedded features; and

  • Improve website functionality.

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Some cookies are necessary for the website to operate. Other cookies may depend on the website features we have enabled.

You may be able to control cookies through your browser settings or through a cookie-consent tool displayed on our website. Disabling cookies may cause some website features to function incorrectly or become unavailable.

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3. How We Use Personal Information

We may use personal information to:

  • Provide ministry programs and services;

  • Respond to questions, prayer requests, and requests for assistance;

  • Communicate about worship services, Bible studies, ministry activities, and events;

  • Manage memberships and member participation;

  • Operate Wix Spaces or other member areas;

  • Process registrations, bookings, and appointment requests;

  • Coordinate donations and provide donation acknowledgments or receipts;

  • Maintain ministry and administrative records;

  • Send requested email or SMS communications;

  • Facilitate telephone calls and virtual meetings;

  • Personalize and improve website and ministry experiences;

  • Maintain the security, availability, and integrity of our website and systems;

  • Detect or prevent misuse, fraud, security incidents, or unlawful activity;

  • Comply with legal, tax, accounting, reporting, and regulatory obligations;

  • Protect the rights, safety, property, and ministry operations of Keep Hope Alive and others; and

  • Carry out other purposes disclosed when the information is collected.

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4. Prayer Requests and Ministry Communications

Information included in a prayer request may be personal or sensitive. We use prayer-request information to respond to the request, provide ministry support, communicate with the requester, and, when appropriate, coordinate prayer or pastoral assistance.

Please tell us if you do not want your prayer request shared with a prayer team or ministry leader. Unless you give permission, we do not intend to publish prayer requests publicly.

However, information may be shared internally with authorized ministry leaders, volunteers, prayer-team members, or service providers when reasonably necessary to respond to the request. We cannot guarantee absolute confidentiality when information is submitted through email, text message, public comments, virtual meetings, or other electronic systems.

If a prayer request concerns another person, please respect that person’s privacy and avoid providing unnecessary sensitive details.

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5. How We Disclose Personal Information

We do not sell personal information or mobile telephone numbers.

We may disclose personal information in the following circumstances:

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A. Ministry Personnel and Authorized Volunteers

Information may be made available to employees, officers, ministry leaders, contractors, or authorized volunteers who need it to perform ministry, administrative, pastoral, technical, or organizational responsibilities.

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B. Service Providers

We may use third-party providers to operate our website, communications, meetings, scheduling, membership services, donations, and administrative systems. These providers may include:

  • Wix, for website hosting, forms, member areas, Wix Spaces, cookies, bookings, and related website services;

  • Microsoft 365, for email, document management, communications, and administrative services;

  • Microsoft Teams Phone/SMS, where applicable, for telephone and text-message communications;

  • Zoom or Google Meet, for virtual meetings, Bible studies, prayer sessions, and ministry events;

  • Donation or payment-processing providers;

  • Website analytics, security, and technical-support providers; and

  • Other service providers reasonably necessary to support our operations.

These providers may process information according to their contractual obligations, applicable law, and their own privacy notices.

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C. Legal, Safety, and Organizational Reasons

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law, regulation, court order, subpoena, or legal process;

  • Respond to a lawful government request;

  • Protect a person from a threat of harm;

  • Report suspected abuse, neglect, exploitation, or other conduct when reporting is permitted or required by law;

  • Investigate fraud, security incidents, or misuse of our services;

  • Enforce our policies or agreements; or

  • Protect the rights, safety, property, and operations of Keep Hope Alive or others.

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D. Organizational Changes

Information may be transferred as part of a merger, reorganization, ministry affiliation, transfer of assets, dissolution, or similar organizational change, subject to applicable law and appropriate safeguards.

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6. Text Messaging and SMS Communications

A. Types of Messages

Keep Hope Alive may send or receive text messages concerning:

  • Ministry services;

  • Prayer requests and prayer support;

  • Bible studies;

  • Worship services;

  • Event information;

  • Appointment or booking confirmations;

  • Schedule changes;

  • Reminders;

  • Requested follow-up communications;

  • Responses to questions or ministry requests;

  • Membership participation; and

  • Other ministry-related communications.

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B. How Consent Is Obtained

We may receive a mobile number when you:

  • Submit a website form;

  • Create or use a Wix Spaces or membership account;

  • Register for an event;

  • Submit a booking or ministry request;

  • Provide your number directly to us;

  • Opt-in through an SMS consent form; or

  • Initiate a text conversation with one of our business numbers.

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When you affirmatively request or agree to receive SMS communications, you authorize Keep Hope Alive to send messages related to the purpose for which consent was provided.

Providing a telephone number is not a condition of making a donation or receiving ministry services unless text communication is reasonably necessary to provide a specifically requested service.

Consent to receive automated or recurring text messages will be obtained separately where required by law. Consent given for one purpose will not automatically be treated as consent for unrelated promotional messaging.

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C. Message Frequency and Charges

Message frequency varies according to your interaction with us and the ministry communications you request.

Message and data rates may apply under your mobile-service plan. Keep Hope Alive is not responsible for charges imposed by your wireless carrier.

Mobile carriers are not liable for delayed or undelivered messages.

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D. Opting Out

You may withdraw consent to receive text messages at any time by:

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After an opt-out request, we may send one final message confirming that the request has been processed. We may still send an individual, nonautomated response if you later initiate a new conversation or request assistance.

You may reply HELP for assistance or contact us using the email address or telephone number listed above.

The Federal Communications Commission explains that consent requirements can apply to automated calls and texts and that consumers have the right to revoke consent. [fcc.gov], [fcc.gov]

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E. SMS Data Sharing

We do not sell mobile numbers or SMS consent information.

Mobile information, text-message opt-in data, and consent records will not be shared with third parties for their independent marketing or promotional purposes. We may share limited information with vendors that help us deliver, route, store, secure, or support text-message communications.

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F. Keep Hope Alive Business SMS Numbers

Keep Hope Alive may send or receive business text messages through the following numbers:

  • +1 219-321-8954

  • +1 219-321-8953

  • +1 219-321-8907

  • +1 219-321-8936

  • +1 219-321-8746

The number used may depend on the ministry service, department, staff member, or communication system involved.

 

7. Email Communications

If you subscribe to email updates or request ministry communications, we may send information relevant to your request or participation.

You may unsubscribe from nonessential email communications by:

We may continue sending administrative or transactional communications that are reasonably necessary to complete a request, manage an account, provide a receipt, address a security concern, or comply with law.

 

8. Video Meetings and Online Events

We may use Zoom, Google Meet, Microsoft Teams, or similar services for Bible studies, prayer meetings, ministry events, and individual communications.

Participants should understand that:

  • Display names, profile pictures, voices, video images, chat messages, and shared content may be visible to other participants;

  • Meeting providers may process technical and usage information;

  • Participants should avoid sharing confidential information in group settings; and

  • Meetings will not be intentionally recorded without appropriate notice or authorization, except where recording is otherwise permitted by applicable law.

 

9. Children’s Privacy

Our general website and online services are not intended to collect personal information directly from children under 13 without appropriate parental or legal-guardian involvement.

If a ministry activity is offered to children or minors, we may request information from a parent or legal guardian for registration, safety, communication, or participation purposes.

Parents and legal guardians should supervise children’s use of our website and online ministry services. If you believe a child has provided personal information without appropriate authorization, contact us at info@keephopealiveinc.com so we can review and, when appropriate, delete the information.

The Federal Trade Commission identifies the Children’s Online Privacy Protection Act as establishing protections and parental controls over information collected online from children. [ftc.gov], [consumer.ftc.gov]

 

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide requested ministry services;

  • Maintain membership and participation records;

  • Respond to prayer, booking, or communication requests;

  • Coordinate and document donations;

  • Maintain accounting, tax, and organizational records;

  • Resolve disputes;

  • Protect our systems and ministry;

  • Enforce agreements and policies; and

  • Comply with applicable legal obligations.

 

Retention periods may vary based on the type of information, the purpose for which it was collected, legal requirements, and operational needs.

When information is no longer reasonably needed, we may delete, anonymize, aggregate, or securely dispose of it, subject to operational limitations and legally required retention periods.

 

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

  • Access controls;

  • Passwords and authentication;

  • Account-permission management;

  • Secure service providers;

  • Software and system updates;

  • Staff or volunteer access restrictions;

  • Data minimization; and

  • Appropriate disposal practices.

The Federal Trade Commission recommends collecting only necessary information, limiting access, protecting retained data, keeping security practices current, and securely disposing of information that is no longer needed. [ftc.gov], [bulkorder.ftc.gov], [search.ftc.gov]

No website, email platform, mobile network, text-message system, cloud service, or electronic transmission is completely secure. Therefore, we cannot guarantee absolute security.

 

12. Your Privacy Choices and Requests

Subject to applicable law and available exceptions, you may ask us to:

  • Confirm whether we maintain personal information about you;

  • Provide access to certain personal information;

  • Correct inaccurate information;

  • Update your contact or communication preferences;

  • Delete certain personal information;

  • Withdraw consent for certain communications; or

  • Stop sending nonessential email or SMS communications.

 

To submit a request, contact:

 

Please include enough information for us to identify the relevant records and understand your request. We may need to verify your identity before completing a request. We will not request more verification information than reasonably necessary.

We may deny or limit a request when retention or processing is necessary for legal compliance, donation records, tax and accounting obligations, security, fraud prevention, dispute resolution, protecting another person’s privacy, or other lawful reasons.

California law provides qualifying consumers with rights that may include access, deletion, correction, opt-out, limitation of certain sensitive-information uses, and freedom from discrimination. Whether a particular organization is subject to specific provisions depends on the law’s definitions, thresholds, exemptions, and the organization’s activities. [oag.ca.gov], [oag.ca.gov]

Even when a particular privacy law does not apply to Keep Hope Alive, we may respond voluntarily to reasonable privacy requests when legally and operationally appropriate.

 

13. External Websites and Embedded Services

Our website may contain links to third-party websites, social-media pages, donation platforms, videos, maps, meeting services, or other embedded content.

Those third parties may collect information according to their own privacy policies. Keep Hope Alive does not control and is not responsible for the privacy, security, availability, or content of third-party services.

We encourage you to review the privacy policies of any external service before providing personal information.

 

14. Do Not Track and Global Privacy Signals

Some browsers offer “Do Not Track” settings or other privacy signals. Because there is not a single universally applied standard for all such signals, our website may not respond to every browser-based signal.

Where applicable law requires recognition of a legally valid opt-out preference signal, we will endeavor to process the signal as required.

 

15. International Visitors

Keep Hope Alive is based in the United States. If you access our services from another country, your information may be transferred to, processed in, or stored in the United States or other locations where our service providers operate.

Privacy laws in those locations may differ from the laws in your jurisdiction.

 

16. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect:

  • Changes in our ministry programs;

  • Changes in website features;

  • New communication methods;

  • Changes in service providers;

  • Security or operational developments; or

  • Changes in applicable law.

 

When we make changes, we will update the “Last Updated” date at the top of this policy. Material changes may also be communicated through our website, email, SMS, or another appropriate method.

Your continued use of our website or services after an updated policy becomes effective signifies acknowledgment of the revised policy, except where additional consent is required by law.

 

17. Contact Us

Questions, concerns, privacy requests, communication-preference changes, and deletion or correction requests may be directed to:

Keep Hope Alive, Inc.
Email: info@keephopealiveinc.com
Telephone: 833-606-1915

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